Refund policy

At Halla Find your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to make it right.

1. Return Period

You may request a return within 14 days from the date of delivery. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • All tags, labels, and seals must remain intact.

  • The item must be in the same condition that you received it.

  • Proof of purchase (order number or receipt) is required.

Certain products may not be eligible for return due to hygiene or safety reasons, such as:

  • Personal care items, cosmetics, perfumes, or undergarments.

  • Custom-made or personalized products.

  • Items marked as “Final Sale” or “Non-Returnable.”

3. Return Process

To initiate a return:

  1. Contact our Customer Support Team at +966551149778/orderhallafinds@gmail.com or through our website.

  2. Provide your order number, reason for return, and supporting images (if applicable).

  3. Our team will review your request and guide you through the pickup or drop-off process depending on your location (UAE or KSA).

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping or handling charges (if any) are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please inform our team when submitting your return request. Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.